Dear Sellers of Stagger.in,
We receive lots of queries from Sellers most of which are very common. Below are some Most Frequently Asked Questions (FAQs) which may help you get more clarity on Selling on Stagger.in:
1. When will I get my Payment? >> You will receive payments for your sales within 15 days of shipping the products. Please note we also do not get our commission on sale till you get payment as per RBI guidelines related to marketplace functioning. We therefore would like to give money faster to you since that helps us as well. You need to make sure the status of the shipment is changed to “Shipped to Customer” with valid tracking details by logging to your vendor panel. For any finance related query send email to email@example.com. If you are a new seller, your first payment can take up to 30 days since we need that time to setup your account for electronic payments..
2. What is your Commission percentage? >> Our commission is 15% payment charges per order.
3. I uploaded products but they are not live on my shop. Why? >> We review all the product uploads to make sure the photo quality is acceptable and the products are not illegal/offensive in nature. We take max 48 hours to do it so your products can take max 48 hours to appear in your shop on Stagger.in
4. I have received an international order. How do I ship? >> For international orders, we currently aren’t providing shipping.
5. Do I need to invoice the customer? >> Yes, invoicing to customers and any taxation related to either domestic or international sale is strictly your responsibility. Stagger.in is a platform like Ebay.in which provides selling related services and therefore charges service commission for the sale from you.
6. How do I get more marketing support from Stagger? >> Stagger.in is a neutral platform and supports marketing of seller shops in a neutral manner. However, we promote sellers which update/add products more frequently, have great photo quality, have good dispatch history with minimum refunds and have good product price/quality. We will provide amazing marketing tools in coming days. As of now we provide influencer paid marketing.
7. Do you have any listing charges? >> Currently we do not have any per item listing charges. You are free to upload as many products you want.
8. How do I login to my vendor panel? >> You can login to your vendor panel by the regular User Login with your registered email id and password
9. How will I know if I received any order? >> You will receive instant email and sms for every order received by you. Also the orders will be available in your vendor panel.
10. Do I need to sign any physical agreement? >> No, we have an electronic agreement with you which you accept when you register your shop on stagger.in
11. I have forgotten my vendor panel password. How do I reset it? >> Click on forgot password when on the login page.
Hope these answers to your general queries will help you.
Thanks for your time. Enjoy Selling!
Regards Stagger support Team Stagger.in – everything creative